FAQ's
1️⃣ Do you offer free shipping?
✅ Yes! We offer FREE shipping within Saudi Arabia and the UAE, with no minimum spend required.
Just shop and enjoy hassle-free delivery straight to your door.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and always on time!
3️⃣ Is Cash on Delivery (COD) available?
💵 Yes! Cash on Delivery (COD) is available in both the UAE and KSA, making your shopping experience easy and convenient.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item — just make sure it’s unused and in its original packaging.
🔁 For full details, please refer to our [Return & Refund Policy].
5️⃣ How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email or SMS, allowing you to track your delivery in real-time.
6️⃣ What if I receive a damaged or incorrect item?
Don’t worry! If your order arrives damaged, defective, or incorrect, simply contact us immediately.
We’ll arrange a free replacement or full refund — whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet — but we’re working on it!
Currently, we only deliver within the UAE and Saudi Arabia. Stay tuned for updates on international shipping!
8️⃣ How can I contact customer support?
We’re always here to assist you.
📧 Email: souqlet.official@gmail.com