Return & Refund Policy
At SouqLet, your satisfaction is our top priority.
If you're not completely happy with your purchase, we’ve made our return and refund process simple and stress-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is submitted within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
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Items that are used, damaged, or altered
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Return requests made after 7 days from delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaway items
📦 How to Return an Item
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Email us at 📧 souqlet.official@gmail.com with your order number and reason for return.
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Our team will review your request and provide detailed return instructions.
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Ship the item back — return shipping costs are the customer’s responsibility, unless the item was incorrect or damaged.
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Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
💸 Refund Details
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Refunds are issued to your original payment method.
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Your bank or payment provider may take additional time to reflect the refund.
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You’ll receive an email confirmation once your refund has been successfully processed.
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us right away at:
📧 souqlet.official@gmail.com